WEBVTT 1 00:00:04.110 --> 00:00:06.330 Welcome to Hadley Presents. 2 00:00:06.330 --> 00:00:10.230 I'm your host, Ricky Enger, inviting you to sit back, 3 00:00:10.230 --> 00:00:14.310 relax, and enjoy a conversation with the experts. 4 00:00:14.310 --> 00:00:17.790 In this episode, we discuss the Spoken RX service 5 00:00:17.790 --> 00:00:19.620 from CVS Pharmacy, 6 00:00:19.620 --> 00:00:22.560 and our guest is Pharmacy Operations Manager, 7 00:00:22.560 --> 00:00:23.910 Lindsey Desrosiers. 8 00:00:23.910 --> 00:00:25.710 Welcome to the show, Lindsey. 9 00:00:25.710 --> 00:00:28.290 Thank you, Ricky, so excited to be here. 10 00:00:28.290 --> 00:00:31.740 Yes, it is fantastic to have you as well. 11 00:00:31.740 --> 00:00:35.700 I can't wait to dive into our discussion today. 12 00:00:35.700 --> 00:00:37.590 But I suppose before we do that, 13 00:00:37.590 --> 00:00:39.660 why don't we just get a little info about you. 14 00:00:39.660 --> 00:00:43.410 Tell us a bit about who you are and what you do at CVS. 15 00:00:43.410 --> 00:00:44.670 Sure, gladly. 16 00:00:44.670 --> 00:00:47.070 I am a pharmacist by education 17 00:00:47.070 --> 00:00:49.620 and I work for CVS Pharmacy 18 00:00:49.620 --> 00:00:52.560 and particularly manage Spoken RX, 19 00:00:52.560 --> 00:00:54.690 which is an audible label feature 20 00:00:54.690 --> 00:00:57.690 available at our CVS Pharmacy locations. 21 00:00:57.690 --> 00:01:00.810 I manage the day-to-day operations for Spoken RX, 22 00:01:00.810 --> 00:01:03.210 which is very exciting work. 23 00:01:03.210 --> 00:01:04.260 That's fantastic. 24 00:01:04.260 --> 00:01:08.730 I can tell you really love what you do with Spoken RX, 25 00:01:08.730 --> 00:01:12.050 and actually we love it too here at Hadley. 26 00:01:12.050 --> 00:01:15.870 In fact, we've created some workshops 27 00:01:15.870 --> 00:01:19.050 on how to go through the process of getting it set up 28 00:01:19.050 --> 00:01:22.200 and then just how to use Spoken Rx. 29 00:01:22.200 --> 00:01:25.800 And of course, those are going to be available for free 30 00:01:25.800 --> 00:01:27.720 on the Hadley website, 31 00:01:27.720 --> 00:01:31.235 and we'll touch on that again a little later. 32 00:01:31.235 --> 00:01:35.130 You've kind of alluded to this a bit in your intro, 33 00:01:35.130 --> 00:01:36.630 but why don't we then, 34 00:01:36.630 --> 00:01:39.630 just before we really dive into talking 35 00:01:39.630 --> 00:01:42.600 about all the cool things about Spoken RX, 36 00:01:42.600 --> 00:01:44.310 what exactly is it? 37 00:01:44.310 --> 00:01:45.300 Yeah, of course. 38 00:01:45.300 --> 00:01:49.440 So Spoken RX is a breakthrough feature 39 00:01:49.440 --> 00:01:52.410 on our CVS Pharmacy application. 40 00:01:52.410 --> 00:01:57.090 And it reads prescription information aloud in English, 41 00:01:57.090 --> 00:01:58.353 or Spanish. 42 00:01:59.310 --> 00:02:03.180 Spoken RX is an important aid for patients 43 00:02:03.180 --> 00:02:07.920 with complete blindness, significant visual impairment, 44 00:02:07.920 --> 00:02:12.390 literacy or language difficulties, or dyslexia. 45 00:02:12.390 --> 00:02:15.270 It is available at no cost to patients, 46 00:02:15.270 --> 00:02:18.660 so very exciting that we have this in all our locations. 47 00:02:18.660 --> 00:02:20.070 Yeah, for sure. 48 00:02:20.070 --> 00:02:21.397 Yes, yes. 49 00:02:21.397 --> 00:02:23.010 We worked very closely 50 00:02:23.010 --> 00:02:25.050 with the American Council of the Blind 51 00:02:25.050 --> 00:02:27.420 throughout the entire process. 52 00:02:27.420 --> 00:02:29.880 And they really provided some valuable input 53 00:02:29.880 --> 00:02:33.510 and feedback in both the development and testing 54 00:02:33.510 --> 00:02:35.160 of Spoken RX. 55 00:02:35.160 --> 00:02:39.990 So of all the similar at home audible label readers 56 00:02:39.990 --> 00:02:42.720 that patients can use at home, this is really 57 00:02:42.720 --> 00:02:46.020 the first in-app prescription reader application 58 00:02:46.020 --> 00:02:48.990 to be developed by a national retail pharmacy. 59 00:02:48.990 --> 00:02:51.570 And it's very unique because it directly connects 60 00:02:51.570 --> 00:02:55.530 to CVS's internal dispensing software 61 00:02:55.530 --> 00:02:58.410 in a way that can read the radio frequency stickers 62 00:02:58.410 --> 00:03:01.500 to help eliminate difficulties in differentiating 63 00:03:01.500 --> 00:03:03.300 and managing medication. 64 00:03:03.300 --> 00:03:05.160 Patients will know exactly what medication 65 00:03:05.160 --> 00:03:07.860 they're holding in their hand and how to take it. 66 00:03:07.860 --> 00:03:10.230 And with Spoken RX, 67 00:03:10.230 --> 00:03:13.380 patients no longer need to have a separate device 68 00:03:13.380 --> 00:03:16.260 and can get their medication information anytime, 69 00:03:16.260 --> 00:03:19.290 anywhere with a couple taps on their smartphone 70 00:03:19.290 --> 00:03:21.270 and scanning their pill container. 71 00:03:21.270 --> 00:03:26.130 So Spoken RX really does add to our existing braille, 72 00:03:26.130 --> 00:03:30.720 audio and large print accessible prescription label options 73 00:03:30.720 --> 00:03:33.720 that are already available through CVS.com. 74 00:03:33.720 --> 00:03:35.850 And it's one of the latest features integrated 75 00:03:35.850 --> 00:03:39.090 into our CVS Pharmacy mobile application, 76 00:03:39.090 --> 00:03:41.610 which makes it easy for patients to stay connected 77 00:03:41.610 --> 00:03:45.720 to health resources, refill their prescriptions, 78 00:03:45.720 --> 00:03:47.760 and also make appointments for health services 79 00:03:47.760 --> 00:03:50.520 such as vaccinations and testing. 80 00:03:50.520 --> 00:03:51.390 That's awesome. 81 00:03:51.390 --> 00:03:56.390 And I just have to say, I love that you all consulted 82 00:03:56.460 --> 00:04:00.210 with people who are blind or have low vision 83 00:04:00.210 --> 00:04:04.620 to really get the info you needed to make this 84 00:04:04.620 --> 00:04:09.288 as good a product as it can be because that's so important. 85 00:04:09.288 --> 00:04:12.780 Also, if you don't have a smartphone, 86 00:04:12.780 --> 00:04:14.310 and we'll get to this a bit later, 87 00:04:14.310 --> 00:04:17.100 but if you don't have a smartphone, don't tune out now 88 00:04:17.100 --> 00:04:20.220 because there are options for you as well. 89 00:04:20.220 --> 00:04:22.350 Before we get into that though, 90 00:04:22.350 --> 00:04:27.350 what was the reasoning behind CVS Pharmacy 91 00:04:27.390 --> 00:04:30.180 deciding to develop Spoken RX? 92 00:04:30.180 --> 00:04:32.370 Yes, so at CVS Pharmacy, 93 00:04:32.370 --> 00:04:35.580 we're always looking for new ways to innovate 94 00:04:35.580 --> 00:04:38.393 and really just serve our patients better. 95 00:04:38.393 --> 00:04:41.250 Recognizing that prescription management 96 00:04:41.250 --> 00:04:44.280 and medication adherence can be particularly difficult 97 00:04:44.280 --> 00:04:46.950 for patients with visual impairments 98 00:04:46.950 --> 00:04:50.520 or those who cannot read a standard print label, 99 00:04:50.520 --> 00:04:52.920 because the font can be very small on those labels 100 00:04:52.920 --> 00:04:54.810 with all the information available. 101 00:04:54.810 --> 00:04:57.390 CVS Pharmacy really listened to all of the feedback 102 00:04:57.390 --> 00:05:00.720 and decided to develop its own solution. 103 00:05:00.720 --> 00:05:03.480 There're really no restrictions with Spoken RX, 104 00:05:03.480 --> 00:05:05.250 anyone can get it, 105 00:05:05.250 --> 00:05:09.270 and it allows for a greater level of privacy, 106 00:05:09.270 --> 00:05:12.660 safety and independence for our blind 107 00:05:12.660 --> 00:05:14.760 and visually impaired patients. 108 00:05:14.760 --> 00:05:16.050 That's great. 109 00:05:16.050 --> 00:05:19.440 So you don't have to actually wait longer 110 00:05:19.440 --> 00:05:23.130 for your prescription just because it has to have 111 00:05:23.130 --> 00:05:26.430 a special label or whatever, that happens the same day, 112 00:05:26.430 --> 00:05:27.930 which is amazing. 113 00:05:27.930 --> 00:05:31.320 But I guess it's worth asking the question, 114 00:05:31.320 --> 00:05:32.730 where is it available? 115 00:05:32.730 --> 00:05:34.200 Is it just like a few cities 116 00:05:34.200 --> 00:05:37.620 and it's rolling out to other places over time, 117 00:05:37.620 --> 00:05:39.543 or is it available everywhere? 118 00:05:40.500 --> 00:05:41.880 We're available now 119 00:05:41.880 --> 00:05:45.540 in all our CVS Pharmacy locations nationwide. 120 00:05:45.540 --> 00:05:49.320 We have almost 10,000 stores and Spoken RX is available 121 00:05:49.320 --> 00:05:51.720 in all of the local retail locations. 122 00:05:51.720 --> 00:05:53.430 That's got to be a relief, 123 00:05:53.430 --> 00:05:58.430 because I know that for a lot of people, they are in areas 124 00:05:59.790 --> 00:06:03.270 where maybe there were pharmacy solutions previously, 125 00:06:03.270 --> 00:06:07.740 but it wasn't available in their area for whatever reason. 126 00:06:07.740 --> 00:06:10.110 I'm curious though, we've talked a lot 127 00:06:10.110 --> 00:06:14.460 about the availability on a smartphone, which is awesome, 128 00:06:14.460 --> 00:06:16.950 but for people who for whatever reason 129 00:06:16.950 --> 00:06:20.340 are just not smartphone people, 130 00:06:20.340 --> 00:06:21.960 either they really want the buttons 131 00:06:21.960 --> 00:06:25.530 or they're sticking with the landline for now, 132 00:06:25.530 --> 00:06:27.960 is there something available for them 133 00:06:27.960 --> 00:06:30.699 to read Spoken RX tags as well? 134 00:06:30.699 --> 00:06:32.610 Yes. 135 00:06:32.610 --> 00:06:35.430 The great thing is that we do have multiple options 136 00:06:35.430 --> 00:06:36.660 for Spoken RX. 137 00:06:36.660 --> 00:06:39.450 If they do not have access to the application, 138 00:06:39.450 --> 00:06:43.650 they're able to request one free standalone speaker device 139 00:06:43.650 --> 00:06:45.720 from their local pharmacy team. 140 00:06:45.720 --> 00:06:47.280 Got you, that's awesome. 141 00:06:47.280 --> 00:06:52.280 So we've talked about what Spoken RX is 142 00:06:52.410 --> 00:06:56.340 and maybe in theory how it might work, 143 00:06:56.340 --> 00:06:59.400 but why don't we dive a little deeper into that. 144 00:06:59.400 --> 00:07:03.300 How exactly does the technology work, 145 00:07:03.300 --> 00:07:06.510 so that you have all of this information 146 00:07:06.510 --> 00:07:09.510 that somehow makes it onto the printed label? 147 00:07:09.510 --> 00:07:13.050 I'm always amazed by just how much stuff fits there. 148 00:07:13.050 --> 00:07:16.230 How does that information then get transmitted 149 00:07:16.230 --> 00:07:20.130 to a person who's using Spoken RX? 150 00:07:20.130 --> 00:07:22.830 Yeah, so the process is very simple. 151 00:07:22.830 --> 00:07:26.910 First, I'll just say the enrollment process is very simple. 152 00:07:26.910 --> 00:07:30.870 It's free for all patients and there's no restrictions, 153 00:07:30.870 --> 00:07:32.070 as I mentioned before, 154 00:07:32.070 --> 00:07:36.780 so any patient can request Spoken RX audible labels. 155 00:07:36.780 --> 00:07:38.979 And really, for the enrollment process, 156 00:07:38.979 --> 00:07:41.550 all patients need to do if they're going to use 157 00:07:41.550 --> 00:07:43.200 the digital application, 158 00:07:43.200 --> 00:07:45.990 they'll download the CVS Pharmacy app 159 00:07:45.990 --> 00:07:48.330 from either the App store or Google Play, 160 00:07:48.330 --> 00:07:50.100 depending on which device they have, 161 00:07:50.100 --> 00:07:53.790 and just register a CVS Pharmacy digital account. 162 00:07:53.790 --> 00:07:56.220 And then when they go to their pharmacy, 163 00:07:56.220 --> 00:07:58.650 either they can do this either in the store 164 00:07:58.650 --> 00:08:00.600 when they're going in for their prescriptions 165 00:08:00.600 --> 00:08:03.990 or over the phone, they can just connect 166 00:08:03.990 --> 00:08:06.930 with their local pharmacist or pharmacy team 167 00:08:06.930 --> 00:08:10.410 and request Spoken RX in their profile. 168 00:08:10.410 --> 00:08:13.080 So it's very simple to set this up. 169 00:08:13.080 --> 00:08:17.010 The pharmacy team will ensure that they have their indicator 170 00:08:17.010 --> 00:08:18.870 and their profile all set. 171 00:08:18.870 --> 00:08:22.260 And then all their prescriptions going forward 172 00:08:22.260 --> 00:08:24.960 will have the audible labels affixed. 173 00:08:24.960 --> 00:08:29.960 So how it works, is now our stores are equipped 174 00:08:31.200 --> 00:08:34.860 with the proper equipment and they have these stickers 175 00:08:34.860 --> 00:08:37.230 that will be affixed to the bottom 176 00:08:37.230 --> 00:08:39.480 of the patient's prescription bottle 177 00:08:39.480 --> 00:08:42.900 or outside of the container or package. 178 00:08:42.900 --> 00:08:46.740 This little tag, which is like a little white sticker, 179 00:08:46.740 --> 00:08:50.520 will then be scanned with the Spoken RX application 180 00:08:50.520 --> 00:08:53.523 to hear prescription information read out loud. 181 00:08:54.510 --> 00:08:57.630 The patient will open the CVS Pharmacy app, 182 00:08:57.630 --> 00:09:02.220 and then we have Spoken RX available in the pharmacy section 183 00:09:02.220 --> 00:09:04.020 under pharmacy tools. 184 00:09:04.020 --> 00:09:06.900 All they need to do is hold their prescription bottle 185 00:09:06.900 --> 00:09:09.810 or package with that sticker affixed 186 00:09:09.810 --> 00:09:13.290 and hold it within four inches of their smartphone. 187 00:09:13.290 --> 00:09:17.610 So when it's read correctly, the prescription information 188 00:09:17.610 --> 00:09:22.080 will be spoken out loud for the patient, which is great. 189 00:09:22.080 --> 00:09:24.390 If they want a standalone reader, 190 00:09:24.390 --> 00:09:26.280 they would just put their bottle 191 00:09:26.280 --> 00:09:28.170 or package right on the standalone reader 192 00:09:28.170 --> 00:09:29.760 and all their prescription information 193 00:09:29.760 --> 00:09:31.980 will be spoken out loud to them. 194 00:09:31.980 --> 00:09:32.813 Great. 195 00:09:32.813 --> 00:09:35.550 And that's going to have all this information, right? 196 00:09:35.550 --> 00:09:40.110 It's not going to be just the name of the prescription, 197 00:09:40.110 --> 00:09:43.650 but you have no idea how often you're supposed to take it 198 00:09:43.650 --> 00:09:45.240 or if this one belongs to you 199 00:09:45.240 --> 00:09:47.970 or perhaps your caregiver for somebody. 200 00:09:47.970 --> 00:09:51.540 So yeah, what is the information 201 00:09:51.540 --> 00:09:56.540 that someone can get access to using that Spoken RX label? 202 00:09:57.120 --> 00:09:58.500 Yes, so it's actually really exciting. 203 00:09:58.500 --> 00:10:00.210 We've really further enhanced this 204 00:10:00.210 --> 00:10:02.760 to include as much prescription information 205 00:10:02.760 --> 00:10:05.640 as we possibly can on those stickers. 206 00:10:05.640 --> 00:10:07.920 And the information that's spoken aloud 207 00:10:07.920 --> 00:10:10.380 is in either English or Spanish, 208 00:10:10.380 --> 00:10:12.570 depending on the patient's preference. 209 00:10:12.570 --> 00:10:15.150 But some of the information that's been included, 210 00:10:15.150 --> 00:10:18.540 key pieces of information such as the patient's name, 211 00:10:18.540 --> 00:10:23.010 the medication name, the medication dosage and direction, 212 00:10:23.010 --> 00:10:25.260 exactly how to take that medication. 213 00:10:25.260 --> 00:10:27.060 Things that are important for that patient to know, 214 00:10:27.060 --> 00:10:29.610 such as if they need to take it with food, 215 00:10:29.610 --> 00:10:32.010 or taking it first thing in the morning. 216 00:10:32.010 --> 00:10:34.530 Those really key pieces of information 217 00:10:34.530 --> 00:10:36.540 that's important for the patient. 218 00:10:36.540 --> 00:10:37.680 And then other details, 219 00:10:37.680 --> 00:10:39.930 we have the prescription number on there, 220 00:10:39.930 --> 00:10:44.160 we have the dispense quantity and refills remaining, 221 00:10:44.160 --> 00:10:46.140 the prescriber name, 222 00:10:46.140 --> 00:10:48.630 the fill date and the discard after date. 223 00:10:48.630 --> 00:10:51.690 And again, that's another important piece of information 224 00:10:51.690 --> 00:10:54.600 for patient safety is to know when that medication 225 00:10:54.600 --> 00:10:56.490 is really good until. 226 00:10:56.490 --> 00:10:58.230 And then also the pharmacy phone number, 227 00:10:58.230 --> 00:11:00.990 so the patient is able to connect 228 00:11:00.990 --> 00:11:02.940 with their pharmacy team directly. 229 00:11:02.940 --> 00:11:04.230 The great thing about using 230 00:11:04.230 --> 00:11:07.050 our CVS Pharmacy digital application 231 00:11:07.050 --> 00:11:10.920 is that there is a direct link to the pharmacy phone number 232 00:11:10.920 --> 00:11:13.500 so they can directly contact their pharmacy team 233 00:11:13.500 --> 00:11:16.200 if they have any additional questions. 234 00:11:16.200 --> 00:11:17.250 So that's really exciting 235 00:11:17.250 --> 00:11:20.520 that that made it a lot easier for them to contact them. 236 00:11:20.520 --> 00:11:23.340 And then the other cool thing about our digital application 237 00:11:23.340 --> 00:11:26.580 is there's an additional option at the bottom 238 00:11:26.580 --> 00:11:29.400 where patients can get more details 239 00:11:29.400 --> 00:11:30.930 about their prescription, 240 00:11:30.930 --> 00:11:33.780 important details that a patient might want to know, 241 00:11:33.780 --> 00:11:36.510 such as if they want to know some common side effects 242 00:11:36.510 --> 00:11:40.680 of the medication, if there are some drug interactions, 243 00:11:40.680 --> 00:11:42.900 additional warning label information, 244 00:11:42.900 --> 00:11:45.930 or it could just be they want to learn more 245 00:11:45.930 --> 00:11:48.420 about the medication and what it's used for. 246 00:11:48.420 --> 00:11:52.230 So there's really a lot of information directly available 247 00:11:52.230 --> 00:11:54.450 for the patient at their fingertips. 248 00:11:54.450 --> 00:11:56.100 That really is amazing. 249 00:11:56.100 --> 00:12:00.180 As I said before, I can't believe just how much info 250 00:12:00.180 --> 00:12:03.780 is somehow fitting onto that printed label. 251 00:12:03.780 --> 00:12:07.590 And as a blind person myself, I was just accustomed 252 00:12:07.590 --> 00:12:12.590 to having to memorize things or make notes for myself. 253 00:12:13.080 --> 00:12:15.720 And certainly the prescription number, 254 00:12:15.720 --> 00:12:16.770 if I have to refill it, 255 00:12:16.770 --> 00:12:18.660 that's one of the first things they ask for 256 00:12:18.660 --> 00:12:21.127 when you call that automated thing is, 257 00:12:21.127 --> 00:12:23.550 "What's your prescription number?" 258 00:12:23.550 --> 00:12:25.050 I don't know. 259 00:12:25.050 --> 00:12:29.550 And so having access to that is really very cool. 260 00:12:29.550 --> 00:12:31.410 Yes, yes, exactly. 261 00:12:31.410 --> 00:12:33.180 I can't agree any more. 262 00:12:33.180 --> 00:12:35.550 (both laughing) 263 00:12:35.550 --> 00:12:38.790 Departing from Spoken Rx for just half a second, 264 00:12:38.790 --> 00:12:43.350 because as cool as this is, I know that for whatever reason, 265 00:12:43.350 --> 00:12:46.680 audible instructions are not preferred by everybody 266 00:12:46.680 --> 00:12:49.500 or not accessible for everybody, 267 00:12:49.500 --> 00:12:53.700 so you've kind of mentioned this before, 268 00:12:53.700 --> 00:12:56.700 but I guess Spoken RX is in addition 269 00:12:56.700 --> 00:13:00.210 to some other things that CVS Pharmacy offers 270 00:13:00.210 --> 00:13:01.620 for prescription labels, 271 00:13:01.620 --> 00:13:03.480 so what else is available? 272 00:13:03.480 --> 00:13:06.030 Yes, we do have some additional options. 273 00:13:06.030 --> 00:13:07.920 Scrip Talk, which I know a lot of patients 274 00:13:07.920 --> 00:13:09.180 are familiar with. 275 00:13:09.180 --> 00:13:11.010 This uses a tabletop reader 276 00:13:11.010 --> 00:13:14.580 to play coded medication information on the label. 277 00:13:14.580 --> 00:13:17.040 And this is available through CVS.com. 278 00:13:17.040 --> 00:13:18.600 The interesting thing with Scrip Talk 279 00:13:18.600 --> 00:13:21.450 is this is something that was built from En-Vision America, 280 00:13:21.450 --> 00:13:24.120 and this is the same type of reader that we use 281 00:13:24.120 --> 00:13:25.380 for Spoken RX. 282 00:13:25.380 --> 00:13:27.960 So we did partner with En-Vision America 283 00:13:27.960 --> 00:13:30.930 because we know that that is a very popular reader, 284 00:13:30.930 --> 00:13:33.270 so we're trying to make it as best as we can 285 00:13:33.270 --> 00:13:34.800 for our patients. 286 00:13:34.800 --> 00:13:38.100 The other thing that we have are braille labels. 287 00:13:38.100 --> 00:13:41.190 So there's an embossed label that contains 288 00:13:41.190 --> 00:13:43.860 the patient's name and the name of the medication, 289 00:13:43.860 --> 00:13:46.770 and that is also available through CVS.com. 290 00:13:46.770 --> 00:13:51.060 So we do have other options for this community, 291 00:13:51.060 --> 00:13:53.850 but we just wanted to have something that was available 292 00:13:53.850 --> 00:13:56.160 at all our direct stores for patients 293 00:13:56.160 --> 00:13:57.870 to make it a little bit easier 294 00:13:57.870 --> 00:14:00.330 for them to get something quickly. 295 00:14:00.330 --> 00:14:01.740 Yeah, makes sense. 296 00:14:01.740 --> 00:14:06.740 So the part of this that I am just incredibly excited about 297 00:14:08.100 --> 00:14:11.790 is that CVS and Hadley have had the opportunity 298 00:14:11.790 --> 00:14:13.203 to partner together, 299 00:14:14.310 --> 00:14:17.640 even beyond the podcast that we're recording today. 300 00:14:17.640 --> 00:14:20.400 So how did all of that come about 301 00:14:20.400 --> 00:14:24.960 and why did CVS Pharmacy choose to work with Hadley? 302 00:14:24.960 --> 00:14:29.960 And in what way is that partnership taking place? 303 00:14:30.870 --> 00:14:34.050 CVS and Hadley really do share a commitment 304 00:14:34.050 --> 00:14:38.160 to really empower the lives of those with vision loss 305 00:14:38.160 --> 00:14:43.160 or blindness, and really partner to further assist people 306 00:14:43.470 --> 00:14:45.933 with a digital solution within the pharmacy. 307 00:14:47.310 --> 00:14:49.650 We partnered to create workshops, 308 00:14:49.650 --> 00:14:53.490 which will help demonstrate how to enroll in Spoken RX 309 00:14:53.490 --> 00:14:56.430 to make it easier for patients to enroll 310 00:14:56.430 --> 00:14:59.280 and begin using Spoken RX. 311 00:14:59.280 --> 00:15:00.810 These workshops will really show 312 00:15:00.810 --> 00:15:02.820 how to use the different applications, 313 00:15:02.820 --> 00:15:07.820 whether it be iOS or Android or our standalone reader, 314 00:15:08.160 --> 00:15:09.690 and really help patients hear 315 00:15:09.690 --> 00:15:13.323 those critical prescription details spoken out loud. 316 00:15:14.400 --> 00:15:18.060 I really think these workshops will be extremely beneficial. 317 00:15:18.060 --> 00:15:20.010 It's going to be a great additional resource 318 00:15:20.010 --> 00:15:23.160 for patients to go to for any type of assistance 319 00:15:23.160 --> 00:15:25.590 with proper use of Spoken RX. 320 00:15:25.590 --> 00:15:26.423 Absolutely. 321 00:15:26.423 --> 00:15:29.850 And we've had just a wonderful experience working with you 322 00:15:29.850 --> 00:15:31.800 and CVS as well. 323 00:15:31.800 --> 00:15:34.140 In our show notes we're going to have information 324 00:15:34.140 --> 00:15:37.950 about how to access Spoken RX information. 325 00:15:37.950 --> 00:15:42.000 We'll have links to the workshops on the Hadley site 326 00:15:42.000 --> 00:15:47.000 and links to the Spoken RX information on the CVS website. 327 00:15:48.570 --> 00:15:53.570 But if somebody would really just like to talk to a human 328 00:15:53.700 --> 00:15:56.100 and get the whole process started, 329 00:15:56.100 --> 00:15:57.360 maybe they're not even sure 330 00:15:57.360 --> 00:15:59.880 what their local CVS Pharmacy is, 331 00:15:59.880 --> 00:16:02.310 which one is closest or what have you, 332 00:16:02.310 --> 00:16:04.740 is there a number that people can call 333 00:16:04.740 --> 00:16:09.660 just to talk with people from CVS Pharmacy 334 00:16:09.660 --> 00:16:11.490 who can walk them through this whole process 335 00:16:11.490 --> 00:16:16.490 of getting registered or figuring out what their pharmacy is 336 00:16:16.830 --> 00:16:19.800 or any of that stuff? 337 00:16:19.800 --> 00:16:20.910 Yes. 338 00:16:20.910 --> 00:16:24.390 We do have a general phone number that patients can call 339 00:16:24.390 --> 00:16:29.250 for any questions, and that's 1-800-SHOP-CVS. 340 00:16:29.250 --> 00:16:32.040 This is a great resource for all patients. 341 00:16:32.040 --> 00:16:34.050 The other thing that we do have available 342 00:16:34.050 --> 00:16:38.010 is our CVS Spoken RX landing page, 343 00:16:38.010 --> 00:16:43.010 and that is found at CVS.com/spokenrx. 344 00:16:43.770 --> 00:16:46.410 We'll have some further details on our website. 345 00:16:46.410 --> 00:16:50.520 Patients are also able to identify a local store 346 00:16:50.520 --> 00:16:54.630 on our website, so there is a store locator available. 347 00:16:54.630 --> 00:16:57.060 But I do encourage patients to really speak 348 00:16:57.060 --> 00:16:59.827 to their local pharmacy team for assistance 349 00:16:59.827 --> 00:17:02.460 in getting set up with Spoken RX. 350 00:17:02.460 --> 00:17:06.330 The pharmacy teams are more than willing to help patients. 351 00:17:06.330 --> 00:17:08.640 And all our pharmacy colleagues do have 352 00:17:08.640 --> 00:17:10.200 all the information they need to be able 353 00:17:10.200 --> 00:17:11.880 to help our patients. 354 00:17:11.880 --> 00:17:12.990 That's fantastic. 355 00:17:12.990 --> 00:17:13.823 Well, Lindsey, 356 00:17:13.823 --> 00:17:16.920 thank you so much for spending a little time with us, 357 00:17:16.920 --> 00:17:18.510 just talking about Spoken RX. 358 00:17:18.510 --> 00:17:21.300 And it's clear how excited you are 359 00:17:21.300 --> 00:17:25.410 and how invested you are in the service. 360 00:17:25.410 --> 00:17:28.890 I think it's going to be incredibly beneficial for people 361 00:17:28.890 --> 00:17:31.740 to be able to take their medications independently 362 00:17:31.740 --> 00:17:35.340 just through the access that Spoken RX is providing. 363 00:17:35.340 --> 00:17:38.610 So again, thank you so much for joining us today. 364 00:17:38.610 --> 00:17:40.200 Oh, thank you so much for having me. 365 00:17:40.200 --> 00:17:42.360 Again, this has been a great partnership 366 00:17:42.360 --> 00:17:44.970 and I really cannot thank Hadley enough. 367 00:17:44.970 --> 00:17:47.793 So thank you so much for having me on today, Ricky. 368 00:17:48.780 --> 00:17:50.310 Got something to say? 369 00:17:50.310 --> 00:17:53.400 Share your thoughts about this episode of Hadley Presents, 370 00:17:53.400 --> 00:17:55.980 or make suggestions for future episodes. 371 00:17:55.980 --> 00:17:57.600 We'd love to hear from you. 372 00:17:57.600 --> 00:18:01.860 Send us an email at podcast@hadley.edu, 373 00:18:01.860 --> 00:18:06.860 that's P-O-D-C-A-S-T @hadley.edu. 374 00:18:07.140 --> 00:18:10.117 Or leave us a message at 847-784-2870. 375 00:18:13.530 --> 00:18:14.643 Thanks for listening.