WEBVTT

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(gentle music)

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Welcome to "Hadley Presents."

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I'm your host, Ricky Enger, inviting you to sit back,

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relax, and enjoy a conversation with the experts.

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In this episode, we discuss using an alternative

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to a touchscreen smartphone.

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And our guests are Bari Azman and Diane Ducharme

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from BlindShell USA.

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Welcome to the show, both of you.

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Thank you.

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Thank you so much, Ricky.

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It's great to be here.

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It is fantastic to have you both,

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and we're going to have a lot of fun exploring

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some information about just some alternatives

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to the traditional smartphone.

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And of course, because you're both from BlindShell,

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we'll get to learn about that phone specifically.

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But before we do any of that, why don't we get a bit of info

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about each of you?

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So Bari, we'll start with you.

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Sure. Thank you so much, Ricky.

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So it's great to be here today.

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And I got involved in the low-vision/blind community

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just under nine years ago.

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My father, who is a low-vision specialist,

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was the catalyst for me to get involved,

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and that's where I started my chapter

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as far as within the sight loss community by starting off

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in the low-vision practice,

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learning so much that I never even knew about, understood,

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when it comes to sight loss.

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You know, because growing up in an eyecare family,

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you think you know everything.

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And then when you get put into this low-vision practice,

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which I never even knew about, things really changed.

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And so here we are almost nine years later.

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I've been fortunate to be involved in numerous

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technology within, supporting the sight loss community.

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BlindShell USA was established in 2022,

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and we've been super excited as far as all the progress

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we've been able to make and to be able to provide

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communication options for individuals

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who are looking for an alternate option.

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So it's exciting times.

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Love it, and it's always super cool to hear

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how people came to do what they do.

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I'm always fascinated by that.

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Diane, how about you? Tell us a bit about yourself.

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I have always been visually impaired.

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I have retinoblastoma, so I've always been legally blind.

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It's a roundabout way how I got here

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because growing up I was the only blind person

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that I ever knew.

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As I grew up, went to college, I met some other blind people

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and I'm like, "Wow, these people are really cool,

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really innovative, fascinating."

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And things went on, went to college, graduated,

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got my master's degree in counseling,

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ended up being a case manager for people who are blind

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and low vision, then transitioned into voc rehab,

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went into outreach for a telecommunications company,

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and ended up at BlindShell USA.

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And the best decision that I ever made,

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working with people who are blind and low vision,

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'cause I love the energy and the enthusiasm.

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And it's just a great population to work with.

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Fantastic. I can relate.

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It really does feel good to work within a group

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that you personally identify with,

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and you learn from each other.

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I think we all do that as a community.

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I'm learning new things every day,

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and hopefully I'm teaching new things as well.

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So we think of smartphones as this little piece of glass,

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has our entire life in it, or there are apps coming out

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every day, and it seems like the smartphone

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is touted as the best thing since sliced bread.

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But not everyone uses a smartphone and not everyone should.

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So I'm just curious, whoever wants to take this one,

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what are some reasons that people might be either

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unable to use a traditional smartphone

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or maybe they just don't want to?

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So what we find is that there's a couple different

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categories of people who choose not to use a smartphone.

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And the one is because, as you said,

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it's a flat piece of glass.

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There's nothing tactile about it.

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And as blind people, we do like our buttons.

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So handing a flat piece of glass and saying,

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"Swipe this, tap that, make your hand into a rotary

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and spin this," and they're like,

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"It's a flat piece of glass, I don't get it."

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And that's perfectly understandable.

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Then you have another group who,

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for dexterity reasons, can't do it.

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They try to double tap and they end up tapping it

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three or four times because they don't have the ability

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to control maybe tremors in their hands.

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So we also have people who just have never been involved

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in any kind of technology, and you hand them this flat phone

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and they just don't know what to do with it

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because they've either lost their sight later in life

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but they've always had a flip phone,

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a landline, stuff with buttons.

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And now, not only can they not see,

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which is a whole other kettle of fish in their life,

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now you're going to give them this flat piece of glass

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and say, "Okay, make a phone call."

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So they prefer a phone with buttons as well.

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That's a great point, and it's actually a

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nice lead

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into my next question because we do have a lot of people

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who are in that very situation,

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so they're losing their vision,

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and they're not accustomed to technology.

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So if you're in a position where your whole life

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you've used a landline phone, and those tend to be

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a little bigger, they're nice, large buttons

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that are easy to see, there might be some spacing

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between the buttons that make it easier to just navigate

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that keypad, and then there's the whole thing of

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those don't tend to talk a lot.

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You might get a caller ID, but other than that,

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it's not really going to talk to you.

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So do you have some tips for somebody who's getting used

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to, number one, "Okay, gosh, I've got to use technology

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beyond this landline.

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How do I get accustomed to this,

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and how do I get accustomed to this talking to me?"

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What's the easiest way to transition

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into a phone like a cellphone from a landline?

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Take some time. Just sit there and explore stuff.

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And that's with every device that you have,

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any new piece of technology as a blind person,

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just take time when you're not pressured,

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when you don't say, "Oh, I have this report,

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I have to get it done in a half an hour."

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That's not when you want to learn your technology.

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Take your time.

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If you have an hour when there's nothing going on,

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just play.

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Yeah, I think that's great advice, as you said,

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for any piece of technology.

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So I mentioned earlier in the episode,

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I think, that BlindShell is not the only option out there

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when it comes to alternatives to smartphones,

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but it is a fantastic option, and it happens to be

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the one that the two of you are really qualified

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to talk about.

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So I think we should dive into some specifics

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about the BlindShell for people that are curious about it

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and thinking, "I don't want that piece of glass,

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but I honestly do need something beyond my landline

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or beyond my tiny flip phone that doesn't talk

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and that I really have a hard time with anyway."

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So why don't we just start with a description

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of the BlindShell itself?

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The BlindShell, it does have that piece of glass,

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but it's for display only.

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So touching it is not going to affect what's on the screen.

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You can't mess it up if you picked up the phone

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and accidentally touch that display piece of glass.

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And then under that you have navigation buttons,

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and then under that you have your standard keypad

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with a very pronounced dot on the number five.

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Now, BlindShell also has a standard headphone jack,

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and it has a flashlight,

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and these are on the top of the phone.

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On the bottom of the phone is your charging port.

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On the back of the phone you have a camera,

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and you also have a designated SOS button

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that you can program for 911 or a family member.

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So the phone itself is about a little over five inches tall,

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about two and a half inches across,

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and a little less than half of an inch thick.

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It comes in Midnight Black and Cardinal Red.

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And the phone will speak everything.

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Underneath the screen and above the keypad,

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you'll find buttons that allow you to navigate

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through the menus, and it's all menu driven.

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There are two bars, I call it an equal sign.

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One will take you up, one will take you down

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through the menus.

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You select OK, which is a tactile button

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above the number one when you want to go into a menu.

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And you hit the backslash button,

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which is above the number three, to get out of it.

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And that's the same way you answer and hang up a phone call.

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You hit that tactile button above the number one

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to answer it and the slash to hang it up,

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which for me, that is the hardest thing with a smartphone,

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is hanging up a phone call. (chuckles)

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So it's so nice to have an actual tactile button

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that allows you to do that.

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Now, you can also dictate with the BlindShell Classic 2.

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So if I wanted to, I can dictate opening up an application,

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I can dictate a text message, and I can dictate an email

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if I wanted to.

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Anywhere there's a text box that will open, I can dictate.

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And that's a really nice feature

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because I think that's one thing that all of us

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have some issue with, is whether you're typing on a phone

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that's a flat piece of glass or whether you're trying

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to press buttons and do texting that way,

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it can feel really laborious.

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But I think we're getting a little ahead of ourselves,

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so I'm going to back up just a little bit.

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If somebody is saying, "Okay, I'm going to take this dive

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into a cellphone, and what I really want to do

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is use the phone as a phone.

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Can I make and receive phone calls? Can I text people?

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And really that's about it."

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So how long is it going to take a person generally

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to get up and running with those very basic things?

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This is one of my favorite questions.

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I would say within half an hour somebody will have it down,

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how to make a phone call and how to do a text message.

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However, I get that a lot.

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"I just want this phone so I can make a phone call,

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or I can send a text message."

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Great, okay. So teach them how to do that.

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Next thing you know, within a couple of weeks to a month,

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I'm getting emails from people with YouTube link attachments

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and podcasts that they found.

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They take the phone, they make their phone calls,

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they do their texting, they sit down and they're like,

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"Oh my gosh, I can go on YouTube?

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Holy cow, I can listen to this podcast.

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I can put a described movie on my phone.

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I can listen to my BARD books?"

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And the world just opens up for them,

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and they love to share that with us.

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So they're always communicating with us saying,

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"I did this, and I did that."

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And I just love that whole eureka moment

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that they discovered.

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Yeah, that is amazing because you start out in

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one place

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and think, "This is where I want to be,

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and I have no interest in going any further."

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But it sounds like it is easy enough to then branch out

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into those things like doing a web search on Google,

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or learning to use email on the phone.

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So for people who do want to do that,

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the texting and the phone calls just isn't quite enough,

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are there resources for learning how to do that,

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or do people just make their way around the phone

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00:13:04.770 --> 00:13:06.810
and it's intuitive enough to pick up,

250
00:13:06.810 --> 00:13:08.760
or maybe a little bit of both?

251
00:13:08.760 --> 00:13:12.885
So it is intuitive, however, there are

252
00:13:12.885 --> 00:13:14.220
multiple ways

253
00:13:14.220 --> 00:13:17.520
that people can learn how to use their BlindShell.

254
00:13:17.520 --> 00:13:22.520
There are many YouTube tutorials, there's podcasts.

255
00:13:23.460 --> 00:13:26.220
That's one way that somebody can learn how to use the phone.

256
00:13:26.220 --> 00:13:29.280
Second is there's a built-in manual into the phone.

257
00:13:29.280 --> 00:13:32.280
There's also manuals that you can download.

258
00:13:32.280 --> 00:13:37.280
There's also Listservs out there designated specifically

259
00:13:37.410 --> 00:13:40.890
for the BlindShell where people will ask questions

260
00:13:40.890 --> 00:13:43.080
and then they'll get 50 different responses

261
00:13:43.080 --> 00:13:47.430
from other BlindShell users explaining how to do something.

262
00:13:47.430 --> 00:13:51.330
And then we also provide customer service and training.

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00:13:51.330 --> 00:13:52.950
So somebody gets their BlindShell,

264
00:13:52.950 --> 00:13:55.410
they take it out of the box, they have no idea

265
00:13:55.410 --> 00:13:57.480
what to do with it, they can call us,

266
00:13:57.480 --> 00:13:59.370
and we'll walk them through.

267
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Awesome.

268
00:14:00.270 --> 00:14:03.180
It's great to know that the manual's right there

269
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on the device if you don't want to branch out from there

270
00:14:06.240 --> 00:14:08.610
or you're not ready or able to do that.

271
00:14:08.610 --> 00:14:10.950
And the fact that there's a human on the other end

272
00:14:10.950 --> 00:14:13.620
of the phone ready to answer your questions

273
00:14:13.620 --> 00:14:17.190
is a really nice point in your favor.

274
00:14:17.190 --> 00:14:22.190
So as we wrap up here, I do have one last question.

275
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And this is something that actually makes BlindShell unique

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among smartphone alternatives,

277
00:14:31.140 --> 00:14:35.070
and that is you are adding things to it all the time.

278
00:14:35.070 --> 00:14:36.780
So when I think about a smartphone,

279
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I think of something that has a lot of apps

280
00:14:39.090 --> 00:14:42.000
and you can install new ones when you think about it.

281
00:14:42.000 --> 00:14:45.000
And when I think about other phones that aren't smartphones,

282
00:14:45.000 --> 00:14:47.340
that doesn't tend to jump to mind.

283
00:14:47.340 --> 00:14:49.410
I'm like, "You get what you get."

284
00:14:49.410 --> 00:14:52.980
That's not the case with the BlindShell.

285
00:14:52.980 --> 00:14:55.200
So Bari, I bet you're really excited

286
00:14:55.200 --> 00:14:58.290
to talk about this part of things.

287
00:14:58.290 --> 00:15:02.850
What things are you most excited about

288
00:15:02.850 --> 00:15:06.690
that you've recently added or even some that are coming up?

289
00:15:06.690 --> 00:15:10.500
What features have become available

290
00:15:10.500 --> 00:15:13.530
on the phone that are most exciting?

291
00:15:13.530 --> 00:15:14.363
Thank you, Ricky.

292
00:15:14.363 --> 00:15:15.510
Yeah, I'm definitely excited to talk

293
00:15:15.510 --> 00:15:17.760
about this specific topic.

294
00:15:17.760 --> 00:15:22.560
And I think it's important to say that, at BlindShell USA,

295
00:15:22.560 --> 00:15:26.070
there is no such thing as status quo.

296
00:15:26.070 --> 00:15:29.010
And I think at the end of the day also is that

297
00:15:29.010 --> 00:15:34.010
there are pretty much an infinite amount of apps

298
00:15:34.500 --> 00:15:35.790
available today, right?

299
00:15:35.790 --> 00:15:40.790
So our focus is to work with, collaborate,

300
00:15:41.190 --> 00:15:45.030
and partner with applications that can really enhance

301
00:15:45.030 --> 00:15:50.030
independence, quality of life, and be able to give end users

302
00:15:51.240 --> 00:15:53.730
the best capabilities when it comes

303
00:15:53.730 --> 00:15:55.860
to forms of communication.

304
00:15:55.860 --> 00:15:59.520
For example, we partnered with Aira to bring the Aira app

305
00:15:59.520 --> 00:16:01.200
to the BlindShell Classic 2.

306
00:16:01.200 --> 00:16:03.630
That was an incredible accomplishment,

307
00:16:03.630 --> 00:16:06.960
being able to provide that added benefit.

308
00:16:06.960 --> 00:16:10.380
Right, and if people don't know Aira,

309
00:16:10.380 --> 00:16:14.520
you can use your phone and the camera in your phone

310
00:16:14.520 --> 00:16:18.480
to get visual information from a human.

311
00:16:18.480 --> 00:16:21.120
So they'll be able to see what you're looking at,

312
00:16:21.120 --> 00:16:24.007
and you can ask specific questions, whether it's,

313
00:16:24.007 --> 00:16:26.040
"What temperature is my oven at?"

314
00:16:26.040 --> 00:16:28.687
or even doing a little bit of navigation,

315
00:16:28.687 --> 00:16:30.570
"I'm looking for this particular building."

316
00:16:30.570 --> 00:16:33.870
So yeah, very cool to have that on the BlindShell.

317
00:16:33.870 --> 00:16:36.120
Absolutely, going back to the applications,

318
00:16:36.120 --> 00:16:39.120
we want to be able to provide greater independence,

319
00:16:39.120 --> 00:16:40.200
and that's what it's all about.

320
00:16:40.200 --> 00:16:43.470
So being able to bring applications like BARD

321
00:16:43.470 --> 00:16:45.300
to the BlindShell Classic 2

322
00:16:45.300 --> 00:16:48.180
where people can download their audiobooks,

323
00:16:48.180 --> 00:16:52.560
people can listen to other content.

324
00:16:52.560 --> 00:16:55.890
And we launched that earlier in 2023

325
00:16:55.890 --> 00:16:59.280
because we realize how vital it was

326
00:16:59.280 --> 00:17:01.170
to the sight loss community.

327
00:17:01.170 --> 00:17:04.710
And so bringing on additional applications,

328
00:17:04.710 --> 00:17:09.150
you know, we have Alexa, which is another fantastic app

329
00:17:09.150 --> 00:17:13.596
where you can do so many things beyond your wildest dreams.

330
00:17:13.596 --> 00:17:16.830
For example, Diane and I were on a recent flight,

331
00:17:16.830 --> 00:17:20.520
we connected the BlindShell Classic 2 inflight,

332
00:17:20.520 --> 00:17:22.920
and Diane was able to bring up, through Alexa,

333
00:17:22.920 --> 00:17:24.510
her music playlist.

334
00:17:24.510 --> 00:17:27.630
There are so many things that you have with Alexa,

335
00:17:27.630 --> 00:17:30.180
that, when you pair up, for example,

336
00:17:30.180 --> 00:17:31.890
someone who happens to live in Florida,

337
00:17:31.890 --> 00:17:35.130
they're a Chicago Cubs baseball fan,

338
00:17:35.130 --> 00:17:38.160
they have the MLB audio subscription,

339
00:17:38.160 --> 00:17:39.480
they paired it up with Alexa,

340
00:17:39.480 --> 00:17:42.330
and now they can listen to their Cubs game

341
00:17:42.330 --> 00:17:43.830
on the BlindShell Classic 2.

342
00:17:43.830 --> 00:17:46.890
I mean, there's so many things out there that you can do.

343
00:17:46.890 --> 00:17:50.430
So the list goes on as far as what the phone offers today,

344
00:17:50.430 --> 00:17:51.750
very powerful.

345
00:17:51.750 --> 00:17:56.430
And we see the device as an all-in-one communication device,

346
00:17:56.430 --> 00:17:59.700
whether it's talk, text, stream and so much more.

347
00:17:59.700 --> 00:18:03.870
And our focus is to continue to bring more applications

348
00:18:03.870 --> 00:18:05.220
to the platform.

349
00:18:05.220 --> 00:18:08.280
We are working with the rideshare folks,

350
00:18:08.280 --> 00:18:11.880
that is something, it is also very, very popular

351
00:18:11.880 --> 00:18:13.380
as far from the request.

352
00:18:13.380 --> 00:18:17.190
We are focused on bringing some healthcare applications

353
00:18:17.190 --> 00:18:18.360
to the phone as well.

354
00:18:18.360 --> 00:18:20.190
Think about glucose monitoring.

355
00:18:20.190 --> 00:18:22.320
Hearing aids is a common request.

356
00:18:22.320 --> 00:18:27.240
And so we're now compiling a list of compatible hearing aids

357
00:18:27.240 --> 00:18:29.130
for the BlindShell Classic 2.

358
00:18:29.130 --> 00:18:32.070
It's truly exciting to know that we are at the forefront,

359
00:18:32.070 --> 00:18:35.310
we are on the front lines of providing communication

360
00:18:35.310 --> 00:18:38.010
to the sight loss community, being able to allow people

361
00:18:38.010 --> 00:18:40.860
to choose how they want to communicate.

362
00:18:40.860 --> 00:18:44.040
Again, some people are going to pick things up faster,

363
00:18:44.040 --> 00:18:45.420
sometimes gonna go a little slower.

364
00:18:45.420 --> 00:18:48.900
But at the end of the day, this device can provide

365
00:18:48.900 --> 00:18:52.230
someone with basic functionality all the way up to

366
00:18:52.230 --> 00:18:54.390
a lot more sophisticated capability.

367
00:18:54.390 --> 00:18:57.030
So there really are no limits

368
00:18:57.030 --> 00:18:59.400
as far as what someone can accomplish and use

369
00:18:59.400 --> 00:19:01.260
with the BlindShell Classic 2.

370
00:19:01.260 --> 00:19:03.000
Wow, love it.

371
00:19:03.000 --> 00:19:06.630
This really goes back to when I think of smartphones,

372
00:19:06.630 --> 00:19:08.490
I think of exactly that.

373
00:19:08.490 --> 00:19:10.050
The possibilities are endless.

374
00:19:10.050 --> 00:19:14.310
And when I think of a phone that doesn't have that moniker,

375
00:19:14.310 --> 00:19:16.860
you know, this is not a "smartphone",

376
00:19:16.860 --> 00:19:19.080
then I always think the capabilities

377
00:19:19.080 --> 00:19:21.150
are not quite there yet.

378
00:19:21.150 --> 00:19:25.800
It sounds like the BlindShell really blurs those lines

379
00:19:25.800 --> 00:19:29.100
between what is a smartphone and what is a phone

380
00:19:29.100 --> 00:19:31.170
that wouldn't be classified as that.

381
00:19:31.170 --> 00:19:33.450
I think this is, again, a great blend

382
00:19:33.450 --> 00:19:38.450
of those tactile buttons that are easy to feel, easy to use,

383
00:19:39.270 --> 00:19:42.720
a consistent menu system and new functionality

384
00:19:42.720 --> 00:19:45.390
coming all the time, which is awesome.

385
00:19:45.390 --> 00:19:48.690
So for people who are listening and they're on the edge

386
00:19:48.690 --> 00:19:51.330
of their seats now and going, "I want one of these,

387
00:19:51.330 --> 00:19:55.620
I need one now," what is the best way

388
00:19:55.620 --> 00:19:57.900
they can get more information

389
00:19:57.900 --> 00:20:00.660
and start the purchase process?

390
00:20:00.660 --> 00:20:03.900
Absolutely, so you can visit BlindShell USA,

391
00:20:03.900 --> 00:20:08.900
that's B-L-I-N-D-S-H-E-L-L-U-S-A.com,

392
00:20:08.970 --> 00:20:11.520
where you can learn more about the phone,

393
00:20:11.520 --> 00:20:15.540
its capabilities, and the latest applications as well.

394
00:20:15.540 --> 00:20:16.800
If you are looking to purchase,

395
00:20:16.800 --> 00:20:21.510
you can purchase directly through blindshellusa.com as well.

396
00:20:21.510 --> 00:20:24.840
Furthermore, if you're using the desktop version

397
00:20:24.840 --> 00:20:27.240
on our site, you can, first,

398
00:20:27.240 --> 00:20:29.831
scroll down on our homepage.

399
00:20:29.831 --> 00:20:34.800
There are links as well to our livestreams

400
00:20:34.800 --> 00:20:37.830
that are weekly and bimonthly.

401
00:20:37.830 --> 00:20:39.810
They are complementary, we have "Talking Points"

402
00:20:39.810 --> 00:20:43.290
and "BlindShell 101," both great places if you are

403
00:20:43.290 --> 00:20:44.790
on the fence and you want just to hear more

404
00:20:44.790 --> 00:20:46.500
from what the community is saying.

405
00:20:46.500 --> 00:20:50.340
Under the About section, there is a link there,

406
00:20:50.340 --> 00:20:52.002
where it says Where to Buy BlindShell.

407
00:20:52.002 --> 00:20:56.070
You can find all of our certified,

408
00:20:56.070 --> 00:20:58.980
find retailers and organizations throughout the country.

409
00:20:58.980 --> 00:21:02.760
All that information, again, blindshellusa.com.

410
00:21:02.760 --> 00:21:04.326
Fantastic, and what if somebody just wants to

411
00:21:04.326 --> 00:21:05.159
speak

412
00:21:05.159 --> 00:21:08.160
to a human, so that lovely customer service,

413
00:21:08.160 --> 00:21:11.280
how can they get in touch with you in that regard?

414
00:21:11.280 --> 00:21:15.960
You can reach us at info@blindshellusa.com.

415
00:21:15.960 --> 00:21:19.140
That is one way for a person to connect.

416
00:21:19.140 --> 00:21:22.380
And then we also have a toll-free number

417
00:21:22.380 --> 00:21:24.750
where someone can give us a call.

418
00:21:24.750 --> 00:21:29.750
That's 833-972-2020.

419
00:21:29.850 --> 00:21:33.270
I just want to add also, if there are any veterans

420
00:21:33.270 --> 00:21:35.577
who are listening, I do want to say that

421
00:21:35.577 --> 00:21:38.910
the BlindShell Classic 2 is readily available

422
00:21:38.910 --> 00:21:42.240
and quite popular through the VA clinics

423
00:21:42.240 --> 00:21:43.959
throughout the country.

424
00:21:43.959 --> 00:21:47.520
So don't hesitate to speak with your local VA

425
00:21:47.520 --> 00:21:50.340
if this is something that you are interested in.

426
00:21:50.340 --> 00:21:52.560
Excellent, thank you for that.

427
00:21:52.560 --> 00:21:55.260
I just want to thank you both for stopping by.

428
00:21:55.260 --> 00:21:59.010
It's clear that both of you really love what you do,

429
00:21:59.010 --> 00:22:01.050
and that's always a good sign.

430
00:22:01.050 --> 00:22:04.020
And I've really enjoyed hearing more

431
00:22:04.020 --> 00:22:06.390
about the BlindShell phone.

432
00:22:06.390 --> 00:22:09.810
We'll have info on this in our show notes

433
00:22:09.810 --> 00:22:11.700
if you want to check that out.

434
00:22:11.700 --> 00:22:16.050
And once again, thanks to both of you for stopping by.

435
00:22:16.050 --> 00:22:17.884
Awesome.
Thank you so much.

436
00:22:17.884 --> 00:22:18.717
(gentle music)

437
00:22:18.717 --> 00:22:20.158
Got something to say?

438
00:22:20.158 --> 00:22:23.220
Share your thoughts about this episode of "Hadley Presents,"

439
00:22:23.220 --> 00:22:25.800
or make suggestions for future episodes.

440
00:22:25.800 --> 00:22:27.450
We'd love to hear from you.

441
00:22:27.450 --> 00:22:31.710
Send us an email at podcast@hadley.edu.

442
00:22:31.710 --> 00:22:36.710
That's P-O-D-C-A-S-T @hadley.edu.

443
00:22:36.960 --> 00:22:39.967
Or leave us a message at 847-784-2870.

444
00:22:43.350 --> 00:22:44.493
Thanks for listening.

