Career and Volunteer Opportunities

Annual Giving Manager Cheryl talking with Hadley President Julie Tye across from each other at Julie's desk.

Hadley staff and volunteers are inspired by and dedicated to carrying out the organization's mission to empower those with vision loss to thrive.

At the same time, we focus considerable effort on the professional and personal development of our team. As an innovative and progressive non-profit, we embrace the following values:

  • We listen first. Everyone deserves to be heard and understood.
  • We aren't afraid to be ourselves and openly share our unique perspectives.
  • We do better together --- applying our diverse talents and experiences to a common goal.
  • Growth rarely happens when we're comfortable. We encourage each other to think big and take action.
  • Time together matters. We thrive when we trust in, learn from, and laugh with each other.

Hadley offers competitive salaries and a superior benefits package. We are an equal opportunity employer and actively support a diverse and inclusive work environment.

Open positions as of 2/2/2024

Help Desk Team Member

Join our team and make a difference with your social service skills. We are currently seeking a new team member for our help desk. Responsibilities include:

  • Answer phone calls, chats, and emails from Hadley's members.
  • Engage with a warm, welcoming, and empathic tone to understand how we can best meet their needs.
  • Possess an in-depth, comprehensive understanding of Hadley’s offerings to be able to guide conversations.
  • Understand the social and emotional impact of vision loss to better understand and relate to our members.
  • Log and document all interactions.

Job requirements include ability to work individually and collaboratively in a team, strong communication and listening skills, strong writing skills, a continuous improvement mindset, strong organization and problem-solving skills and commitment to Hadley’s mission and values. Proficiency in Microsoft Office Suite, Salesforce, Zoom and Microsoft Teams preferred. College degree in social work, counseling, or related field with 2+ years of experience.

Hadley is committed to diversity and inclusion and is an equal opportunity employer.

To apply, send resume to Susan.Thompson@HadleyHelps.org

Human Resources Manager

Key responsibilities include:

Recruitment , Staffing and Workforce Planning:

  • Manage the recruitment process, including sourcing, interviewing and selection.
  • Oversee onboarding process.
  • Develop strategies retention.
  • Collaborate with management to forecast and plan for future workforce needs.
  • Manage staff termination process.

Employee Relations, Communications and Culture:

  • Handle employee relations matters, including conflict resolution and mediation.
  • Handle internal communications related to HR policies and initiatives.
  • Serve as a liaison with executive leadership ensuring effective communication and alignment of goals and maintenance of a positive and inclusive organizational culture.
  • Implement initiatives to enhance culture and engagement.
  • Maintain accurate and confidential employee records.

Compensation and Benefits Administration:

  • Maintain organization’s benefits administration portals.
  • Manage compensation program based on external job market and internal pay equity.
  • Manage benefits selection, open enrollment, benefit brokers and legal compliance.
  • Serve as liaison with employees and benefit providers.
  • Serve as Chair of 403b Retirement Committee

Performance Management, Training and Development:

  • Provide guidance on performance improvement plans and performance programs.
  • Oversee the performance appraisal process.
  • Identify training needs and coordinate professional development programs.
  • Implement programs to enhance employee skills and knowledge.

Policy Development and Compliance

  • Develop and update HR policies and procedures.
  • Ensure compliance with employment laws and regulations.

Flexible Leadership and Interpersonal Skills:

Interpersonal skills and strategic thinking to effectively contribute to the organization's success.

Education and Experience

Bachelor’s degree in related field, Master’s degree preferred.
5+ years experience in Human Relations, non-profit organization preferred.

Hadley is committed to diversity and inclusion and is an equal opportunity employer.

To apply, send resume to Susan.Thompson@HadleyHelps.org

Vision Rehabilitation Expert

Essential responsibilities include:

  • Responsible for the deliberate planning, monitoring, and regulating of programming towards member-driven mastery of adjustment goals.
    • Provides timely positive and accurate support/feedback to Hadley members.
    • Acts as an expert companion and guide throughout the member’s adjustment process. This includes providing the member with proactive attention and numerous opportunities for real-time interaction by telephone, email, or video conference.
    • Produces and moderates weekly/bi-weekly discussion groups that create member communities that promote knowledge co-construction.
    • Facilitates the member’s journey by providing guidance related to additional Hadley program options and member-centered community opportunities.
    • Provides members with relevant information and referral options inclusive of external federal, state and local community resources.
  • Maintains up-to-date, accurate records and submits all needed reports in a timely manner to contribute to the accuracy of the record-keeping system.
    • effectively uses Salesforce to log all member interactions and requests.
    • maintains member-related logs/notes.
  • Contributes to workshop development, enrichment, review, and/or revision to maintain high quality and engaging programming content.
    • serves as primary subject matter source, researcher and author for the revision and/or development of new learning objects.
    • continuously monitors programming content for accuracy and relevance.
    • creates and maintains accurate and relevant supplemental resource materials.
    • collaborates interdepartmentally regarding projects that help advance the organization’s goals and initiatives.
    • participates in outreach activities that may include presentations to member groups or community partners.

Knowledge, Skills & Qualifications

  • Commitment to the vision rehabilitation needs of older adults.
  • Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail, achieving high performance goals and meeting deadlines in a fast paced environment.
  • Exceptional interpersonal skills and the ability to build relationships with stakeholders including members, other experts, help desk personnel and other staff, and the drive to find ways to improve efficiency and effectiveness.
  • Respectful, collegial, professional and service oriented.
  • Confident public speaker.
  • Highly resourceful and creative team player with the ability to be effective independently.
  • Working proficiency with Salesforce, Trello, Zoom and Microsoft Office applications.
  • Availability to work a flexible schedule to meet member needs and able occasionally to travel to Hadley Central.

Education and Experience

  • Certified Vision Rehabilitation Therapist (CVRT), or other certification/ advanced degree relevant to vision rehabilitation preferred.
  • Braille Proficiency
  • Experience working with older adults who have vision loss.

Hadley is committed to diversity and inclusion and is an equal opportunity employer.

To apply, send resume to Susan.Thompson@HadleyHelps.org